Privacy Policy

Diana Mitchell Art

Effective Date: 08/09/2025

Diana Mitchell Art (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or purchase from us. It is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using this website, you agree to the terms of this Privacy Policy.

Information We Collect

When you interact with our website, we may collect certain personal information such as your name, email address, postal and billing address, and payment details. We may also collect information about your browsing activity through the use of cookies and similar technologies. This information is collected to help us provide our services effectively, process orders and improve your experience on our website.

How We Collect Information

We collect personal information in several ways. When you complete a purchase through our checkout, submit a query through our contact form, or sign up for our mailing list, we receive the details you provide to us. In addition, we may collect information when you interact with us through third-party platforms, such as Instagram or when we analyse website activity through platforms like Later analytics.

Use of Information

We use the information we collect to fulfil your orders, respond to your enquiries, and communicate with you about purchases. Your information also allows us to improve the functionality of our website and enhance the overall customer experience. If we introduce newsletters or promotional emails in the future, these will only be sent to you if you have actively opted in to receive them. You may unsubscribe at any time.

Storage and Security

Personal information is stored securely through our website provider, Squarespace, and within our order management systems. While we take all reasonable steps to protect your personal information, please be aware that no method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of your information but will continue to implement industry-standard safeguards.

Sharing of Information

We will never sell or rent your personal information to third parties. However, in some cases, it may be necessary to share your details with trusted partners to complete a transaction. For example, we use Stripe to process payments securely and share information with shipping providers in order to deliver your purchase. In the future, we may also share relevant order details with our print-on-demand partner, Gelato, to fulfil print orders. These third parties are only provided with the information necessary to complete their services and are required to protect your privacy.

International Customers

As Diana Mitchell Art sells artworks worldwide, your personal information may be transferred and stored outside of Australia. We will take reasonable steps to ensure that any third parties handling your information will do so in a way that is consistent with this Privacy Policy and applicable privacy laws.

Your Rights

You have the right to access the personal information we hold about you, to request corrections to that information, and to ask us to delete it when it is no longer required. If you wish to make such a request, or if you have concerns about how your information is being managed, you may contact us directly. If you unsubscribe from marketing emails, your details will be removed from our mailing list immediately.

Cookies

Our website uses cookies to track browsing behaviour and to improve website performance. Cookies are small files that are placed on your device and allow us to recognise repeat visitors and analyse site traffic. If you prefer, you can disable cookies in your browser settings. Please note, however, that this may limit the functionality of our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Diana Mitchell Art
dianamamitchell@gmail.com
South Australia